Refund & Exchange Policy – KalinKally

Last Updated: January 2026

At KalinKally, we value our customers and aim to provide the best shopping experience. Please read our Refund & Exchange Policy carefully before making a purchase on www.kalinkally.com.

---

1. Exchange Policy

We offer an exchange facility under the following conditions:

• Exchange requests must be raised within 5 Days of product delivery.
• Exchange is applicable only for KalinKally branded products.
• Products must meet eligibility conditions mentioned below.

---

2. Items Not Eligible for Exchange or Return

The following items are strictly non-exchangeable and non-returnable:

• Surprise Goods / Mystery Items
• Products bought under clearance sale or heavy discount
• Used, washed, or damaged products after delivery

Note: These items are final sale and cannot be exchanged or refunded.

---

3. Exchange Eligibility Conditions

To qualify for an exchange, the product must be:

• Unused and unwashed
• In original packaging
• With all tags and labels intact
• Free from stains, perfumes, or damage

KalinKally reserves the right to reject an exchange request if the product fails inspection.

---

4. Refund Policy (Store Credit Only)

At KalinKally, we do not provide direct refunds to bank accounts or original payment methods.

All approved refunds are processed only in the form of:

💰 KalinKally Wallet Credit

Refunds may be approved only in the following cases:

• Wrong product delivered
• Damaged product received
• Missing item in the order
• Product unavailable after order confirmation
• Exchange not possible due to stock unavailability

---

5. Refund Processing Time

Once your refund request is approved:

• The amount will be credited to your KalinKally Wallet within 5–7 business days
• Wallet balance can be used for future shopping on our website

Note: Wallet credit is non-transferable and cannot be withdrawn as cash.

---

6. Shipping & Delivery Charges

• Free Delivery is provided on eligible orders
• Exchange shipping charges (if applicable) may be borne by the customer depending on the case

---

7. How to Request an Exchange or Refund

Please contact our support team with:

• Order Number
• Product Details
• Reason for request
• Photos/videos (in case of damage or wrong item)

---

8. Customer Support Availability

Our Customer Care Team is available:
🕚 11:00 AM – 9:00 PM (Daily)

---

9. Contact Us

For any questions regarding this policy, reach out to us:

📧 Email: support@kalinkally.com
🌐 Website: www.kalinkally.com

Final Note: By placing an order on KalinKally, you agree to the terms mentioned in this Refund & Exchange Policy.